Your bespoke swim experience Private swim clients can book a bespoke experience tailored to their ability. The details of this will be discussed and agreed in advance. The price varies depending on the location, time, and logistical requirements. The price will be agreed in advance. In all cases, a back-up plan will be in place in case of inclement weather or environmental changes and we reserve the right to alter the schedule where necessary for swimmer safety. Booking Confirmation Your booking is not confirmed until full payment has been made. Where a deposit has been paid you will be notified of the balance due date. On receipt of full payment an itinerary and equipment list for the event will be emailed to the client within 48hrs. Deposit payments For swims more than 6 weeks in advance, you may pay a deposit of £25 per person to reserve a date. Your deposit is transferrable to other dates providing notification is made within 6 weeks of the proposed date. There is a fee of £15 to move your booking. Deposits are refundable within 6 weeks of the proposed date, less a £15 admin fee. Alternatively, a credit notes can be issued valid for 12 months. Full Payment For swims less than 6 weeks in advance, full payment is required. Once a date has been agreed, there is a fee of £25 to move your booking. Balances are only refundable if the dates can be filled, alternatively a credit note can be issued valid for 12 months. Booking Cancellation by client All cancellations must be in writing via email. Deposit paid stage: If you need to cancel your place we will refund your deposit less £15 to cover my costs for administration. Balance paid stage: If you need to cancel after you have paid your balance, the entire amount paid will be retained and your dates will be re-advertised. Once the dates has been filled I will refund your payment less £25 to cover my costs for administration. If we have to offer a reduction in order to fill your cancelled date, this will be deducted when issuing your refund from the money you have paid. If we am not able to fill your dates then unfortunately we will not be able to refund your payment, and you should make a claim on your holiday or activity insurance. Booking cancellation by Suzanna Swims In the rare event of a cancellation by Suzanna Swims the client will be notified as soon as possible before the event. This will be by email and/or text and phone call. Please ensure you have provided a current correct email address and that your mobile phone is switched on. For changes 24-48hrs in advance of the event you will be notified by email. For changes less than 24hrs in advance of the event you will be notified by text message/WhatsApp and then by phone call. Cancellation would only be necessary due to unforeseen or uncontrollable circumstances. Suzanna Swims will not be liable for any travel or accommodation related expenses. In the rare event of cancellation we will aim to provide a new date for the swim event, or a credit note for 12 months. Refunds will be given if this is not possible. Credit notes If a credit note is issued please note that it must be used within 12 months of the date of your original booking. This means a swim event taking place within the 12 month period. Your credit note can be used for another private booking or to join a group event.