Purchase Vouchers are available to purchase via our website, or by email, in values from £5 to £100. Vouchers for £100 or more can be purchased by email. Bespoke vouchers are available for specific experiences or values. Vouchers can be used as part payment for swims and experiences of a higher value, where the difference is to be made up by the recipient. If possible, please let us know the name of your intended recipient for our records. Payment Payment by bank transfer is the preferred method of payment. However it is possible to pay by card via our website. A processing fee of 4% applies for card payments. There is no processing fee for bank transfers. Issue Vouchers can be issued in physical form or sent by email. Physical vouchers come in A6 postcard style, supplied with a plain envelope and space for the purchases to write a message. If you would like us to fill in your voucher and send it direct to the recipient, please let us know at checkout. There is no extra charge for this. Physical vouchers are sent by second class post unless otherwise requested. E-vouchers can be emailed to the purchaser or direct to your intended recipient. Validity Vouchers are valid for 12 months from their purchase date. You cannot use your voucher to book an experience taking place after the voucher has expired. If you are purchasing vouchers in November and December for Christmas presents, these can be postdated to start in January. If your voucher is lost or stolen, we will do our best to replace it providing you can give us the details of who purchased it (usually the name and email address). Using your voucher It is your responsibility to use the voucher within the validity period. We do not chase up vouchers once they have been issued. If you would like to be sent a monthly reminder for using your voucher, these are charged at £5. Please contact us in good time to make sure you can use your voucher before it expires. To make a booking please email getwet@suzannaswims.co.uk If you do not use the full value of your voucher it cannot be refunded as cash but it can be carried over to another booking within the validity of the voucher, or goods from the webshop. Using your voucher in the webshop If you would like to use the voucher to purchase an item from the webshop, please get in touch by email. It’s not currently possible to pay online using a voucher. Items purchased in the webshop using a voucher can be exchanged but not refunded. If you choose to return an item, the balance will be re-applied to your voucher, less our admin fee of £5. Extending your voucher If your voucher is about to run out, you can extend it for 3 months. This costs £30 and must be arranged by email before your voucher expires. We cannot extended expired vouchers. Refunds, exchanges, and transfers Vouchers cannot be exchanged for cash. Once purchased, there are no refunds for vouchers. You may transfer your voucher to another person if the original recipient is no longer able to use it. Please make us aware of any changes. This does not affect or extend the validity period of the voucher.